FAQ
Is there a warranty on your firearms?
Yes, all firearms manufactured by NRC Industries, LLC carry a lifetime warranty. If at any point during your ownership of an NRC Industries built rile you experience a part failure or undesirable result please contact us immediately for a Return Authorization. Unlike many, even reputable manufacturers, your firearm won’t sit on a shelf for weeks waiting to be diagnosed. Our production line stops until your firearm is back to 100%. Our warranty does not extend to neglectful maintenance, purposeful damage or damage stemming from modifications.
What are your quality control measures?
In addition to the QC checks performed by the original component manufacturers, every firearm built by NRC Industries, LLC is held to the absolute highest standards of quality control. Our assembly techniques and rigorous inspection goes above and beyond the industry standard. The following steps are applied to all our firearms.
- Castle nut, barrel nut and muzzle device are all torqued to correct spec with a calibrated torque wrench.
- Upper Receivers are hand-lapped for a superior mating surface for the barrel extension, ensuring better accuracy.
- Barrel/bolt headspace is checked with go / no go gauges.
- Barrels are bedded with stainless shims to guarantee a tight fitment and improve accuracy.
- Gas blocks are dimple aligned and secured with Red Loctite 271.
- All muzzle devices that require timing are timed with Surefire shims and Rockset, no crush washers are used.
- Concentricity between the barrel threads and the muzzle device is checked.
- All Barrels are borescope inspected for chamber and rifling imperfections.
- Final lubrication and functions checks are performed before test firing.
- Cerakoted firearms are fully stripped, degreased, sandblasted, cleaned before being coated with H-Series Cerakote. Zero cosmetic blemishes are permitted.
Are there any discounts for Military / Veterans / LEO?
Yes, all members of the US Military and Veterans, please contact us for a $100 coupon code off ARs and $50 off Glocks. Unfortunately we can no longer extend this coupon code to law enforcement, you can thank Chief Hagan of the Okeechobee PD.
How do you buy a firearm online?
When ordering a firearm online, you must choose a FFL (Federal Firearms Licensee) in your state that performs firearm transfers as your shipping address. Many locally owned firearms stores perform transfer services. We will contact your local FFL for a copy of their license. There is nothing else required on your end. For all in stock firearms, you will receive tracking information within 1-2 days and 3 weeks on custom orders. Once your firearm arrives at your local FFL, they will notify you when it’s ready to pick up and perform the 4473 transfer form and background check if necessary.
What if my state has firearms restrictions?
Sadly, many states have chosen to impose unconstitutional restrictions on firearms. We’re happy to help modify our firearms to suit your state’s laws.
For CA customers looking for AR platform rifles: We can install the Juggernaut Tactical CA compliant kit or a Compmag Gen3 that will convert the rifle to a non-detatchable magazine. There is a $65 charge for both options. Any 30RD magazines will be replaced with a 10RD.
New York: Customers looking for AR platform rifles: The Compmag Gen3 is the only solution we can provide to make our rifles legal for your state.
New Jersey: You must have your muzzle device pinned and welded regardless of length or have the barrel changed to a non-threaded one. 30RD magazines will be swapped to 10RD. We will make sure that your receiving FFL can pin the stock in place or we will suggest a fixed stock version to swap to.
Maryland: The barrel must be swapped to to a heavy profile (HBAR). Contact us for available options.
Illinois & Washington State: Rifles must be built from the DS-15 Fixed Magazine Lower Receiver. Contact your FFL to be certain they will transfer it. Many local gun stores are overly cautious due to vague language of the AWB.
All customers from states with magazine restrictions looking for handguns: The firearm will ship without magazines or your FFL must agree to modify them to 10RD. We do not stock 10RD magazines in every variation of handgun we offer and many can not be ordered as 10RD versions. If the firearms must ship with a 10RD magazine (NYC) please contact us ahead of time. We will not incur any additional costs in order to accommodate magazine restrictions.
Can I request a part swap on an in stock firearm?
Yes, even our completed in stock firearms can be modified to meet your needs. Whether it be a muzzle device (yes, even on pinned and welded firearms) stock, trigger or grip we allow for one component swap free of labor costs. Easier to swap parts like a bolt carrier group or charging handle are also able to be swapped free of labor costs. Contact us by phone or email for an e-invoice for the component price difference and to confirm compatibility.
Can I request specific parts in my build?
Yes, we can source components and optics that are not currently listed but may incur additional cost. Please contact us to inquire about availability and price.
What is your cancellation or return policy?
Return authorization will be allowed solely at the discretion of NRC Industries, LLC. Authorized returns may subject to a restocking fee up to 25%. All returns are subject to additional deductions for any damages. If you need to cancel an order, please contact us before 8:00 PM EST the same day you placed your order. Cancellation of Custom Build orders and orders with custom modifications may also be subject to a restocking fee. The buyer must arrange insured return shipping with tracking. NRC Industries, LLC holds no liability to reimburse lost return shipments.
Are your shipping times accurate?
Yes, we pride ourselves on our fast shipping times and short lead time for custom builds. All in stock firearms will ship within 1-2 business days, given we can make contact with your chosen FFL. We keep a wide variety of components in stock at all times to be able to produce a one of kind firearm with a lead time of only 10-15 business days.
Are you a licensed dealer?
Yes, we are licensed Type 07 FFL.
Do you have a layaway program?
We do not offer any layaway program.
Are your inventory numbers accurate?
Yes, our inventory numbers are kept up to date hourly. We often produce only one of a specific color/caliber/length at any time.
Does my firearm come with optics/accessories already mounted?
AR-15 and AR-10 optics and accessories ordered with your firearm will be shipped new in their original packaging. As a firearms manufacturer, there are tax implications to installing optics/sights and we cannot install them.
Glocks will ship with the optics and sights pre-installed.
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